Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams, and organizations.

We are recruiting to fill the position below:

Job Title: Human Resources Executive
Location: Opebi - Ikeja, Lagos
Employment Type: Full-time


Responsibilities

* Oversee the end-to-end staffing process, including recruiting, interviewing, hiring, and onboarding.
* Update and ensure compliance of job descriptions with applicable labor laws and organizational policies.
* Support and coordinate the performance management process to enhance employee development and accountability.
* Develop and maintain a competitive compensation structure using market research and salary surveys.
* Address employee issues and conflicts promptly, ensuring effective resolution in line with company policies.
* Prepare payroll and manage statutory remittances, including pensions and taxes.
* Ensure organizational compliance with local, state, and federal labor laws and regulations.
* Utilize performance management tools to provide constructive feedback and improve employee performance.
* Apply HR policies consistently across the organization.
* Maintain and update organizational charts and the employee directory.
* Collaborate with management to align HR strategies with business goals.
* Manage and maintain HR systems and databases for accurate record-keeping.
* Conduct performance and salary reviews to recognize and reward employee contributions.
* Analyze compensation and benefits trends to ensure the organization remains competitive.
* Develop and implement employee engagement and retention strategies.
* Provide support, guidance, and training to HR staff as needed.
* Design and manage benefit schemes and other employee incentive programs.


Requirements

* HND / Bachelor’s / MSc Degree in Human Resources, Business Administration, or a related field.
* Proven experience (2-5 years) in a similar role, with BPO experience being an advantage.
* Must be a Female.
* Strong knowledge of labor laws and HR best practices.
* Proficiency in HR systems and databases, such as HRIS, HRMS, SAP, or Oracle.
* Excellent organizational, time-management, and multitasking skills.
* Strong interpersonal, negotiation, and conflict resolution skills.
* Exceptional communication and presentation abilities.
* Ability to build and manage effective relationships at all levels of the organization.
* Customer-focused mindset with adaptability to diverse personalities and situations.
* Demonstrable experience in compensation strategy design and administration.
* Ability to work independently with minimal supervision.


Benefits

* HMO Coverage
* Pension


Application Closing Date
2nd July, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: francis.jackson@outcess.com using the Job Title as the subject of the email.