Roqqu Nigeria Limited is recruiting qualified candidates to fill the position below:

Job Title: Customer Service Associate
Location: Ikota Villa, Lagos
Employment Type: Full-time


Job Summary

* We are looking for a Customer Service Associate to join our team.
* The ideal candidate should have strong customer service skills and experience in account reconciliation. Banking experience is a plus but not required.
* This role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.


Key Responsibilities

* Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
* Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
* Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
* Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
* Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.


Qualifications

* Bachelor's degree in Business Administration, Finance, or related field preferred.
* 1-2 years of relevant work experience
* Banking operations experience is an added advantage.
* Excellent communication skills, both verbal and written.
* Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
* Exceptional problem-solving skills and attention to detail.
* Commitment to providing outstanding customer service and building positive customer relationships.


Application Closing Date
20th July, 2025.