Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.

We are recruiting to fill the position below:

Job Title: Credit Verification Specialist
Location: Ikeja, Lagos
Job type: Fill-time


Role Purpose

As our inaugural Verification Specialist, you will:
* Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and training.
* Execute high-quality KYC, document and field verifications to keep our loan book healthy.
* Coach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable function.


Key Responsibilities

Hands-On Verification:
* Process loan applications daily (KYC, ID/CAC/BVN checks, digital data validation).
* Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughs.

Process Design & Documentation:
* Draft, version-control and maintain SOPs covering every verification step.
* Create clear workflow maps, define handoff points, and document everything.

Quality Assurance & Iteration:
* Audit verifications daily for errors or fraud signals.
* Log exceptions, perform 24-hr root-cause analyses, and update SOPs to close gaps.

Cross-Functional Partnership:
* Embed CBN KYC/AML rules into all workflows; partner with Risk & Compliance.
* Liaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinements.

First-Line Training:
* Lead initial training sessions; walk new hires through tools, processes, and quality checkpoints.
* Host weekly “Verification Retrospectives” to capture learnings and drive continuous improvement.


Requirements
* Education: Bachelor’s Degree in Finance, Business, Data Analytics or related.
* Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
* Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
* Startup DNA: Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?”
* Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.


Why You’ll Thrive

* Ground-Floor Impact: Shape the playbook and processes that onboard our first 100,000 loan customers.
* Visible Growth: Exec leadership exposure, and fast track to Credit Operations management
* Ownership & Learning: Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomes.


What We Will Offer You

* A competitive salary with exciting benefits
* Flexible and remote working so you can do your best work
* Learning and development opportunities to advance your career
* An Employee Assistance Program to support your mental health
* Employee resource groups that champion our diverse communities
* Core benefits such as medical, life insurance, and access to retirement planning
* An inclusive culture that celebrates what makes you unique


Application Closing Date
Not Specified.