Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 - 3 years
Location: Lagos
Job Field: Media / Advertising / Branding


Position Summary

As a Community Engagement Officer, you will be the on-the-ground face of Gamma Mobility, building trust, fostering relationships, and amplifying rider voices across your assigned territories. You’ll execute community programs, rally referrals, and gather real-time feedback to drive retention and brand advocacy. If you’re passionate about field work, skilled at rallying people around a shared vision, and eager to support gig workers’ success, this role is for you.


Roles and Responsibilities

* Mobilize customers and coordinate rider events (town halls, loyalty meetups, CSR activities, empowerment workshops), ensuring smooth execution and alignment with Customer Success strategy.
* Conduct rider interviews and focus groups to surface needs, pain points, and success stories.
* Work with Marketing to feature rider stories and increase community visibility across platforms.
* Share community feedback with Product/Tech teams to influence platform improvements, service enhancement, and user experience.
* Maintain updated trackers for rider referrals, event attendance, NPS/CSAT scores, participation rates and ensure recognition of top contributors.
* Prepare biweekly “Community Pulse” reports summarising field insights, rider sentiments, highlights, feedback trends, and key red flags.
* Flag emerging risks such as drop in event participation, rider dissatisfaction etc and recommend solutions.
* Collaborate with platform stakeholders to track community engagement trends and boost rider participation on digital channels.
* Identify and nurture local partnerships (unions, cooperatives, training centres) that provide customers with added value and opportunities.


Requirements

* Bachelor’s degree in Communications, Marketing, Social Sciences, or a related field.
* 1 - 3 years of community outreach, customer success, or field engagement experience, preferably in fintech, logistics, or mobility.
* Strong interpersonal skills with the ability to build trust, speak confidently to diverse rider groups, and sustain long-term relationships.
* Proven experience coordinating events (30–100 attendees), including planning, logistics, and on-site execution.
* Clear and empathetic communicator, skilled at de-escalating concerns and translating field feedback into actionable insights.
* Proficient in Google Workspace (Sheets, Forms, Slides), WhatsApp Business, and social media basics; bonus if familiar with CRM/ticketing tools like Freshdesk or Zoho.
* Strong analytical mindset with the ability to collect, organize, and report engagement metrics (NPS, referrals, attendance) in a structured format.
* Fluent in English and at least one major local language to foster stronger community connections.
* Self-starter who thrives in a fast-paced, field-oriented role.
* Highly organized with strong time-management skills and comfortable balancing multiple community initiatives simultaneously.
* Self-driven, adaptable, highly organized, and willing to travel within assigned territories, including early mornings or weekends as required.