Job Type: Full Time , Remote
Qualification: BA/BSc/HND
Location: Adamawa , Bauchi , Borno , Gombe , Jigawa , Kano , Katsina , Taraba , Yobe , Zamfara
Job Field Engineering / Technical , ICT / Computer


Job Summary:

As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards. Your role ensures customer satisfaction and operational excellence.


Key Responsibilities:

Technical Support:

Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat.
Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs.
Document solutions in the ticketing system and escalate complex cases.
Develop/update support materials (FAQs, manuals).


Information Security (ISMS):

Classify/label information assets per security policies.
Monitor asset security status and participate in risk assessments.


Requirements:

Education: HND/BSc in Electrical/Electronics/Computer Engineering (Further Mathematics is a plus).


Skills:

2+ years in hardware technical support (printers/electromechanical systems preferred).
Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset.
Commitment to ISMS protocols and continuous learning.


Method of Application

Send your CV to recruitment@pajuno.com with the subject: “Technical Support Personnel – [Your State]” (e.g., “Technical Support Personnel – Kano”).