Job Type: Full Time
Qualification: BA/BSc/HND , OND
Experience: 1 - 5 years
Location: Abuja
City: Gwarinpa
Job Field: Customer Care
Salary Range: ₦100,000 - ₦150,000/month

We’re looking for a smart, courteous, and proactive Customer Service Representative to join our team at BIYI, a premium menswear brand in Abuja. You will be the first point of contact for customers in-store and online, ensuring a smooth, professional, and friendly experience.

Key Responsibilities:

* Attend to walk-in clients and provide product information
* Handle WhatsApp, Instagram, and phone inquiries promptly and professionally
* Assist customers with order placement, size guidance, and follow-ups
* Coordinate with production and logistics teams to resolve customer issues
* Record and report customer feedback and daily inquiries
* Support showroom sales and maintain front-desk presentation

Requirements:

* Excellent communication and interpersonal skills (spoken and written)
* Tech-savvy with basic knowledge of WhatsApp Business, Instagram, and Google Forms
* Prior customer service or front-desk experience preferred (fashion/retail is a plus)
* Friendly, patient, and confident when dealing with customers
* Minimum qualification: OND/HND/BSc

Method of ApplicationInterested and qualified candidates should apply using the Apply Now button below.