Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 - 4 years
Location: Oyo
City: Ibadan
Job Field: Administration / Secretarial , Customer Care
Salary Range: ₦100,000 - ₦150,000/month

Job Summary

The Customer Support/Admin Officer role is a dual-function position that combines customer service responsibilities with general administrative support. The ideal candidate will serve as the first point of contact for customers; answering calls, responding to inquiries, and processing orders, while also ensuring the smooth day-to-day running of the office.

Key duties include attending to customer needs, maintaining organized records, supporting internal departments, and ensuring a tidy and efficient workplace. This role requires excellent communication skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced publishing environment.

Responsibilities

1. Respond to customers Inquiries via phone, email, social media and in person
2. Provide information about books, publication schedules, orders and services.
3. Handle complaints, resolve issues and follow up to ensure satisfaction.
4. Process book orders and follow up on customer orders.
5. Maintain a customer feedback log and prepare periodic reports on reports on recurring issues or suggestion.
6. Maintain and update office records, including customer databases, invoices and order logs.
7. Coordinate communication between departments (E.g.: Editorial, Sales, and Production).
8. Manage Office Supplies and Coordinate with vendors for stationery, printing and Logistics.
9. Schedule and manage meetings, take minutes, and calculate action points.
10. Travelling schedule and ticket bookings.
11. Support human resources in maintaining staff records and coordinating interviews or training.
12. Manage the company social media platforms.

QUALIFICATIONS AND EXPERIENCE

1. HND or BSc in Business Administration, or any social sciences and humanities related courses.
2. 1-4 years’ experience in customer service and administrative roles (Experience in publishing company or media environment is an advantage).
3. Familiarity with the publishing process is a good plus.

SKILLS AND COMPETENCIES

1. Excellent communication and Interpersonal Skills
2. Strong Organizational and time management abilities.
3. Proficiency in Microsoft Office Suite and Customer Management Systems (CRMs)
4. Attention to Details and Ability to Multitask
5. Ability to handle sensitive information with confidentiality
6. Customer-Focused mindset with problem solving Approach.
7. Social Media Management Skill

Salary:

120-150,000 (depending on experience).