Job Type: Full Time
Qualification: BA/BSc/HND , MBA/MSc/MA
Experience: 2 years
Location: Lagos
City: Amuwo Odofin
Job Field: Customer Care

Job Description

We are seeking an experienced Customer Service Supervisor to oversee our trading floor and lead our team of Customer Service Agents.
The ideal candidate will have at least two years of experience in customer service, preferably in the digital assets or gift card industry.
You will play a key role in ensuring exceptional service delivery and managing daily operations.

Key Responsibilities

1. Supervise and support the Customer Service Agents on the trading floor, ensuring high standards of customer service.
2. Monitor daily operations and workflow to optimize efficiency and productivity.
3. Handle escalated customer inquiries and resolve complex issues in a timely manner.
4. Train and mentor new team members, providing ongoing feedback and support.
5. Analyze customer service metrics and prepare reports to identify areas for improvement.
6. Collaborate with management to develop strategies for enhancing customer satisfaction and service quality.
7. Ensure compliance with company policies and industry regulations.
8. Stay updated on industry trends, digital assets, and gift card offerings to assist customers effectively.

Qualifications

Candidates should possess an HND / Bachelor's Degree / Master's Degree.
Minimum of 2 years of experience in a customer service supervisory role.
Strong knowledge of digital assets and gift card markets is preferred.
Excellent communication and interpersonal skills.
Proven ability to lead and motivate a team.
Strong problem-solving skills and the ability to handle challenging situations.
Proficient in using customer service software and tools.

Method of Application

Interested and qualified candidates should send their Resume to: jtechtradecareers@gmail.com or jtechtradecareers@outlook.com using the Job Title as the subject of the email.