Company
PLENTY DATAR

We are looking for a Graduate Trainee Customer Support.
The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and help customers resolve their issues is a natural fit for the customer support team.To be successful as a graduate trainee, you should be willing to learn about aspects of the company that lie outside of your department. An outstanding graduate trainee should foster good relationships with staff members and leave a lasting imprint while also keep an accurate record of your time at the company and be able to pass a competency test at the end of the program as Graduate Trainee.

Required profile for job ad : Graduate Trainee Customer Support - Ikeja

What we are looking for

.Freshworks is looking to hire smart, determined, and passionate Fresh Graduates for our product development organization. Here is a short description of traits that we look for from Graduates from Higher Institutions:
.Clear, concise, and effective written and oral communication skills.
.Empathy towards customers and understanding their needs.
.Ability to thrive in a fast-paced performance-driven environment.
.Interest, curiosity, and openness to learning new technologies.
.Flexibility in working in different rotational shifts/regions/markets. This is mandatory because shifts and regions will be allocated based on business requirements.
.Prior internship experience in B2B or product companies in any of these domains is a bonus.

Additional Information

.Shortlisted profiles will be invited. We will send out invites in a periodic manner.
All our interviews will be Physical interviews.
.We will plan multiple interview drives - they may be spread over 2-3 days.
.We are also tentatively looking at expanding to newer locations and will take your preference in case you wish to be based out of these locations in the future.
.We are in our offices at phases and will expect those hired to work out of one of the three offices upon joining.


Job criteria for job ad : Graduate Trainee Customer Support - Ikeja

.Job category : Accounting, controlling, finance - HR, training - Marketing, communication
.Industries : Banking, insurance, finance - Maintenance, servicing, after-sales services - Marketing, communication, media - Research and development - Social, public and human services
.Employment type : Permanent contract - Internship
.Region : Lagos
.City : Ikeja
.Experience level : No experience
.Educational level : College - HND - Bachelor
.Spoken language : english > fluent
.Number of Position(s) : 8