The Nigeria Social Insurance Trust Fund (NSITF) on Thursday launched the NSITF Service Charter, stating that it is part of the commitment to exceeding customer expectations.

The Managing Director of NSITF, Oluwaseun Faleye, who conducted the launch, also disclosed that the fund was ready to collaborate with customers and other stakeholders to achieve shared goals.

He said: “I am truly honoured to stand before you today as we launch the NSITF Service Charter, marking a significant milestone in our commitment to delivering exceptional service to our stakeholders.

“At NSITF, we understand that our customers are at the core of our operations. We recognise the direct impact our services have on the lives of millions of Nigerians, and it is our unwavering commitment to ensure that these services are delivered with utmost professionalism, courtesy, and respect.

“The NSITF Service Charter symbolises our promise to our customers – a promise to deliver services that not only meet their needs but also exceed their expectations.

“It outlines our dedication to providing timely, efficient, and effective services while setting the standards we will uphold in all our interactions with our customers.

“This charter is built on five fundamental principles: Customer Focus: Placing our customers at the heart of everything we do; Timeliness: Responding promptly to customer inquiries and delivering services within agreed timelines. Transparency: Providing clear and concise information about our services and processes. Professionalism: Delivering services with the highest level of professionalism, courtesy, and respect; and Accountability: Taking responsibility for our actions and decisions, and being accountable for the services we deliver.

“These principles should serve as our guiding light as we endeavour to deliver exceptional service to our customers. I charge every staff member to be an ambassador of NSITF in everything we do. We should note that it will impact the NSITF.

“We are committed to regularly reviewing and updating the Service Charter to ensure its relevance and effectiveness, and we will do so as required, as this also aligns with our strategic objectives of transforming NSITF, providing effective and equitable fund services, and an efficient frontline delivery system.

“I extend my heartfelt gratitude to our customers, stakeholders, and colleagues who have played an integral role in the development of this Service Charter. Your input and feedback have been invaluable, and we are sincerely grateful for your unwavering support.




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