Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Administrative Assistant
Location: Lekki, Lagos
Employment Type: Full-time


Summary

* The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
* The successful candidate will be friendly, engaging, and helpful with strong communication skills.


Responsibilties

* Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
* Triage patients in need of medical assistance and alert medical staff
* Organize transportation as needed by the medical and non-medical team.
* Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping
* Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
* Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
* Demonstrate effective telephone and email communication techniques/etiquette
* Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
* Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting


Requirements

* Minimum of BSc / HND qualification in a related field
* Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
* Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
* Excellent problem solving, conflict resolution, and customer service skills 
* Excellent verbal and written communication skills
* Highly organized, detail-oriented, self-directed, and goal-driven
* Experience with bookkeeping and basic accounting processes is a plus.
* Comfortable working 8am-8pm shift on week days and on weekends when on shift.


Benefits
* At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

* Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
* Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
* Unlimited Leave: Take the time you need when you need it—no limits, no questions.
* Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
* Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
* Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
* Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.


Application Closing Date
Not Specified.